Testimony gathered from Jean Yves Resnais and Mawa Dia (Progiclean expert).

 

Introduce yourself: name, position and mission, and present your company: business, number of employees, year founded, location...

Jean Yves Resnais: I'm Jean Yves Resnais, the White Bird's HR manager.
L'oiseau Blanc is a cleaning and associated services company, providing general building maintenance to our customers in the tertiary sector, schools and co-ownership associations. We are based in the Paris region, mainly in western Paris.

Mawa Dia: Mawa Dia, I'm the customer service manager and partner at SENEF soft. We are software publishers. We're developing in three verticals: personal services, cleaning and facility management.

How does SENEF support you on a day-to-day basis?

MD: SENEf's day-to-day support, as we are a business solution, is to respond to the problems encountered by our customers in the field via our Progiclean or Progisap tool, which is a complete ERP system that enables us to manage our business from the prospect's point of view. All sales activity, planning activity, then payroll and invoicing. The link between our business and Silae is that we offer payroll with Silae via an interface (web service or API service) that enables data to be exchanged between the data we've calculated in our ERP and the data that needs to arrive in the payroll software in order to calculate pay slips and make social declarations. This Webservice (data exchange) is a two-way process. It goes from Progiclean to Silae to retrieve payroll variables. And it also goes from Silae to Progiclean to define profitability by site, when the payroll of employees is retrieved from the tool.

How long have you been working with SENEF and Silae?

JR: We've been working with SENEF, with their Progiclean solution, and therefore with Silae since 2019. And we're gradually building up the different modules to really exploit the full power of both solutions.

What's special about your business?

JR: We're a service company, which means we have to plan, manage our staff and deal with high staff turnover. And we need all the power of our tools to support us in this management.

What do you do on a day-to-day basis to manage payroll?

JR: On a day-to-day basis, as a result of our staff movements, we retrieve the files we've created in Progiclean directly from Silae. This saves us a lot of time. And then we do all the technical payroll steps, the transmissions to the various organizations, the various certificates and all the management of planning transmission.

What are the main advantages of working with Silae and SENEF?

JR: First and foremost, reliability. Thanks to conventional tracking and automatic feedback of information directly from Progiclean. Secondly, it's an all-in-one tool, providing all the platforms for exchanges with all the organizations outside our system. And finally, thanks to the feedback of social and financial information directly from Silae into Progiclean, we can precisely manage our business.

A word of advice for those who are hesitating?

MD: You'll gain in time, reliability and compliance. In time, since we enable you to manage complex schedules and staff turnover. Reliability, since we can transfer your data directly from our ERP system to Silae without any re-entry. In compliance, since Silae manages legal and contractual compliance.

JR: It's a solution that proves its reliability and practicality every day.

Silae in 3 words?

JR: Secure HR, save time, all-in-one.

MD: Time-saving, reliable, compliant.

Testimony gathered from Fouad Rabia.

Introduce yourself: name, position and mission, and present your company:

Fouad Rabia, manager of Amadeus Nettoyage, Amadeus Nettoyage is a cleaning company with around 40 employees based in the Paris suburbs. We've been working with Progiclean since 2020.

What's special about your business?

In the context of a cleaning company, managing the presence of employees on site and monitoring their schedules is of paramount importance. Planning cleaning operations is a complex task, subject to many unforeseen circumstances. Maintaining communication with our customers is also one of our priorities, in order to best meet their needs.

What actions do you take on a daily basis to plan your business?

Thanks to Progiclean, we check the alerts we receive every morning and throughout the day. We set up checkpoints with the various teams, from accounting and human resources to operations and customer service.

How were you organized before using Progiclean, and what tools did you use?

We previously used three separate solutions: Excel, and two applications for planning and management. Now Progiclean is all we need. What changes have you seen in your teams' use of Progiclean? What do you think of it? The tool optimizes the management of non-operational payroll by reducing the workload associated with the day-to-day management of the business, thus saving time and money.
silver.

How has this solution improved your productivity and task management efficiency?

As a manager, I have a 360° view of what's going on. Reactivity is improved thanks to check-in alerts. We also get better tracking of deliveries to sites, and better management of our inventories.

Which of the solution's features do you find most useful and practical?

Invoicing, Mobiclean and qualimobi employee applications and, of course, schedule management.

What support did you receive from the Progiclean teams during the implementation phase? And on a day-to-day basis?

Our team was trained for several days by the Progiclean teams. Today, our customer service and satisfaction follow-up are highly responsive.

What are the main advantages / benefits of working with Progiclean / SENEF?

Amadeus Nettoyage has considerably increased its productivity thanks to a global vision, and our employees have been very receptive to the applications. We now have permanent access from any device.

What would you say to companies hesitating to launch Progiclean?

Other tools are lagging behind - adopt Progiclean!

Can you give me 3 words that define Progiclean?

Adapted, efficient, complete.

Testimony gathered from Fabrice Raux and Soukeyna Mbaye (Senef expert).

Introduce yourself: name, position and mission, and present your company: business, number of employees, year founded, location...

FR : Fabrice Raux, Managing Director of ORIA SERVICE.

Introduce yourself: name, position, mission and present Progiclean

SM : Soukeyna Mbaye, Delivery and Training Project Manager at SENEF for 3 years, in charge of helping our customers deploy our Web and Mobile solutions, including Progiclean, in their companies.

FR : ORIA SERVICE is a company I created in 2002. We specialize in cleaning condominiums and offices. We are based in Boulogne-Billancourt in the Hauts de Seine department and employ 30 people. We work on nearly 150 sites throughout the IDF region. We've been working with Progiclean since March 2022.

 

What's special about your business?

FR : With nearly 150 sites, route planning is a key challenge. We need to know at all times which agent is working on which site.
With Progiclean's planning tool, we can consult planned daily, weekly and monthly interventions, and inform each of our customers if necessary. Progiclean makes it easy to find an available employee to replace an employee due to illness or paid leave.
Last but not least, scheduling a last-minute TE is simplified with a search for availability by time slot and geographical area.

What actions do you take on a daily basis to plan your business?

FR : On a day-to-day basis, we create estimates. We invoice for exceptional work, and from a human resources point of view, we validate and monitor employment contracts.

How did you go from using software to using Progiclean?

FR : We didn't have any software before switching to Progiclean. We worked the old-fashioned way, with Excel spreadsheets, Word documents and a good dose of organization and courage. ORIA SERVICE had reached a critical size, and it was high time for us to equip ourselves with business software to centralize all the company's information.

What changes have you seen with Progiclean? What did you think of it?

FR : First change: time savings. For example: before Progiclean, invoicing took us 3 to 4 days a month; since Progiclean, it's 2 to 3 hours a month. The second change is the automatic centralization and prioritization of information. With Progiclean, nothing is lost and everything is found.

What support did you receive when setting up Progiclean?

FR : Soukeyna provided us with face-to-face and remote support during the deployment phase. This phase lasted around 3 months.
Soukeyna Mbaye: We have a well-established onboarding process that begins after signature. We support our customers in entering and configuring the software, right through to training on our tools. Our process is adaptable, and can be carried out face-to-face or remotely, depending on the needs of each customer and their organization.

How does Progiclean currently support you?

FR : At present, we have an after-sales service platform (JIRA) that responds to all our requests, with follow-up and incident management.
If necessary, Soukeyna is always available to provide a solution.

SM : Our support teams take over from there. We work with ticketing software. But we also have a hotline, a structured tool for tracking individual customer requests.

Can you explain the latest developments?

FR : For our part, we are finalizing the deployment of the MOBICLEAN solution, which is a dedicated application for employees, with geolocalized clocking-in on each work site, mission reports and on-site incident reports.

What are the main advantages/benefits of working with Progiclean?

FR : Progiclean is a software package that provides a complete, reliable solution, with ongoing upgrades as our business evolves.

What would you say to companies hesitating to launch Progiclean?

FR : Don't hesitate to take the plunge with Progiclean and ensure your digital transition.
Soukeyna Mbaye: Don't hesitate, whatever happens, we'll be there to support you through the digital transition.

Can you give me 3 words that define Progiclean?

FR : Fluidity, ergonomics, efficiency.

SM : Support, Availability, Centralization

Testimony gathered from BRUNO GIGONDAN.